For the tech support personnel?

I worked tech support for over 8 years and tried to listen to the user to make sure I understood the concern. Have dealt with others today and they don’t seem to listen or read what is stated, just what they want to hear. Is it because of lack of care from low pay, or gets so calloused don’t care about individuals? Just got back the Toshiba Laptop from extended warranty repair. Reported a bad screen with lines and blinking. Geek Squad sent it to a repair center per agreement of the warranty. When returned it had a new hard drive installed and we have to rebuild it. Can’t because the screen is black with only a single line across the bottom. Any one else having problems with tech support not doing their job?

There is the million dollar question right there!!!Are the tech support people really qualified to be giving support???

Man I have had issues with Dell, Gateway, BestBuy, CompUSA, GeekSquad, Compaq, U name it…

I think most are probally under paid and really don’t give a crap about anybody’s issues,, just a paycheck for most…
But that really goes into company policies and moral…

Most tech support jobs have been out-sourced and man that can be very annoying to have someone who dosen’t really understand your problem…Sounds like you don’t really need any tech support yourself! 8 years, you should be able to trouble shoot almost anything. With the exception of all the small fine prints and waranties that can be used as toilet paper.

But to answer the question: Yes I’ve had allot of trouble with tech support and Verision Wireless for that matter.

Podnutz Daily #122 – Troublesome Vaio

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